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Returns & Exchanges
OUTLET ITEMS, CUSTOM BRACELETS, INTERNATIONAL ORDERS ARE NOT RETURNABLE OR EXCHANGEABLE UNDER ANY CIRCUMSTANCES.
UNLIMITED GUARANTEE:
We guarantee our products to be free of manufacturing defects for 60 days! If you find a defect within this time please contact us with details or concerns at info@ionloop.com
Returns/Exchanges are easy
We are happy to exchange or refund your item within 15 days but you must request a Return Authorization number first. If you have an IonLoop account set up you can access your Completed Orders and simply click returns & exchange box for a return number. If you do not have an IonLoop account then please e-mail info@ionloop.com and request the R/A. Please be sure to write R/A number on outside of envelope.
Refunds will be processed within 15 business days after receipt. Refunds will be issued in the original form of payment.
Exchanged/Refund merchandise should include the original packaging and be in the same condition as when received.
Here is how it works:
1
Request a return authorization and tell us what you would like to do...exchange or refund, YOU MUST HAVE A RETURN #. Once you receive the important return authorization number print out the return form LINK BELOW.
2
Pack your product in a similar package that it came in, do not use a regular envelope the Postal Service will destroy them.
3
Enclose the form with the R/A number....WRITE R/A # on OUTSIDE OF ENVELOPE
4
Once your package has been received by IonLoop we will process the exchange, refunds will be processed within 15 business days after receipt.
Download USA Returns & Exchange Form
Click this link: United States FormUSA: Free return shipping from IonLoop, customer is responsible for shipping cost to IonLoop.
Canada: No Returns or Exchanges accepted. All sales are final.
International: No Returns or Exchanges accepted. All sales are final.
